Privacy and Cookie Policy

PRIVACY POLICY – BRANDING THERAPY LTD

 

This privacy policy outlines how we meet the requirements of relevant legislation to protect your personal information and data.

Thank you for trusting us with some of your personal information.  In this privacy policy we outline what we will do to protect your personal information, and how we will use it within our business.

If you have any queries, do please get in touch with us at hello@vickinicolson.com

By providing us with your information you confirm that you are adult and aged over 13.

Vicki Nicolson Brand Creative is a trading name of Branding Therapy Ltd. And is a registered data controller and as such is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

 1. Introduction

This policy informs you about the information we hold and record about you. It sets out the conditions under which we may process any personal information or that you provide to us.  It covers information that could identify you (“personal information”).   “Process” means to collect, store, transfer, use or otherwise act on the information you provide.

We take your privacy and confidentiality seriously.  We understand all visitors to our website should be confident their personal information will not be used for any purpose unintended by them and will not accidentally be transferred to a third party.  We commit to to preserving the confidentiality of all information you provide to us, and trust that you reciprocate with our data.

Our policy complies with UK law  including the requirements of General Data Protection Regulations and Privacy and Electronic Communications Regulations (PECR).

 

2. Our Details

Legal company name:                            Vicki Nicolson Brand Creative is a trading name of Branding Therapy Ltd.

Company email address:                       hello@vickinicolson.com

Company number:                                  SC547293

Postal address:                                       6 Beech Bank, Cupar, Fife, KY15 5BZ

Directors:                                               Mrs Vicki Nicolson

 

It is important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes by emailing us.

 

3. How we process information about you: 

The law requires that we process personal information under one of six legal basis and that we notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we will immediately stop processing your data.

If the basis changes then we shall notify you of the change if required by law, along with any new basis under which we have determined we can continue to process your information.

4. Information we process as a contractual obligation

When you contact us about a service we provide within our business, create an account on our website (buy a product or service from us, or otherwise agree to our terms and conditions) a contract is formed between you and us.  Any processing of information that may lead to a contract – you contacting us to enquire about a service or product is also processed in this way as it may lead to a future contractual obligation.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  • verify your identity for security purposes
  • sell products to you
  • provide you with our services
  • provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide information to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual are not personally identifiable.

5. Information we process with your consent

Through certain actions when otherwise there is no contractual basis between us, such as when you browse our website or ask us to provide you more information about our business, products or services, including newsletter emails you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide information, for example to monitor the performance of a particular page on our website.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at hello@vickinicolson.com or by choosing to  unsubscribe from emails we send.

6. Information we process with the purpose of legitimate interest

  • We may process information on the basis there is a legitimate interest, either to you or to us.
  • Where we process your information on this basis, we have given careful consideration to:
    • whether the same could be achieved through other means
    • whether processing (or not processing) might cause you harm
    • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so.
  • For example, we may process your data on this basis for the purposes of:
    • contacting you with further information on our business where you have expressed an interest in one of our services or products.
    • record-keeping for the proper administration of our business
    • responding to you where we believe you would expect a response
    • protecting and asserting the legal rights of any party
    • insurance or obtaining professional advice that is required to manage any business risk
    • protecting your interests where we believe we have a duty to do so.

 

7. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes we process your information in order to comply with a statutory obligation (such as HMRC tax or insurance obligations).  We may be required to give information to legal authorities if they request or if they have authorisation such as a search warrant or court order. This may include your personal information.

8. Sending a message via our website or contacting our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business.

9. Complaints regarding content on our website

If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.  If we think your complaint is vexatious or is without any basis, we may decide not to correspond with you about it.

10. Complaints received about our business

When we receive a complaint, we record all the information you have given to us and we use that information to resolve your complaint.

If your complaint reasonably requires us to contact another person, we may decide to give that other person some information contained in your complaint. We do this as infrequently as possible, and use our discretion.

We may also compile statistics  to assess the level of service we provide, but not in a way that could identify you or any other person.

11. Affiliate information

This information is given to us by you as an affiliate or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.  The information is not used for any other purpose.

We commit to preserving the confidentiality of the information and of the terms of our relationship and we expect any affiliate or partner of our business to do the same.

 

Use of information we collect through automated systems when you visit our website

 12. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

  • We use cookies in the following ways:
  • to track how you use our website
  • to record whether you have seen specific messages we display on our website
  • to keep you signed in our site
  • to record your answers to surveys and questionnaires on our site while you complete them
  • to record the conversation thread during a live chat with our support team.

 

13. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record the software you are using to browse our website, such as the type of computer or device. We use this to review the popularity of webpages on our website and also to review how we perform in providing interesting content. If combined with other information from previous site visits, the data could potentially be used to identify you personally.

 

14. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

 

Disclosure and sharing of your information

15. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except where set out in this notice), we do sometimes receive data that indirectly uses your personal information from third parties whose services we use.  No such information is personally identifiable to you.

16. Data may be processed outside the European Union

Our websites are hosted in the UK. We may use outsourced services in countries outside the European Union in our business. This means that data obtained within the UK or any other country could be processed outside the European Union and some of the software our website uses may have been developed in the United States of America, Canada or in Australia.

We use the following safeguards to manage any data transferred outside the EU:

  • the processor is bound to data protection requirements within their own country – for example the US/EU Privacy Shield, the Canadian Privacy Act, the Australian Privacy Act etc.
  • the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union

 

Access to your own information

 17. Access to your personal information

To obtain a copy of any information that is not provided on our website you may send us a request at hello@vickinicolson.com  After receiving this, we will confirm we have received your request and let you know when we expect to provide you with the information within the 28 day period set out in GDPR.

18. Removing your information

If you wish us to remove personally identifiable information from our records, you may contact us at hello@vickinicolson.com.  This could limit the service we can provide to you.

19. Verifiying who you are 

When we receive any request to access, edit or delete personally identifiable data, we will firstly take reasonable steps to verify your identity.  This is important to safeguard your personal data.

 

Other matters 

20. Use of site by children

  • We do not sell products or provide services for purchase by children, nor do we market to children.
  • If you are under 18, you may use our website only with consent from a parent or guardian

 

21. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

22. How to complain

If you are not happy with our privacy policy or if have any complaint please tell us by email at hello@vickinicolson.com.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

23. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to comply with other law, including to meet the requirements of HMRC;
  • to support a claim or defence in court.

 

24. Compliance with the law

Our privacy policy has been compiled to comply with the law of countries where we aim to do business. If you think it fails to satisfy the law , do contact us.  It is your choice as to whether you use our website.

25. Review of this privacy policy

We will update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.  If you have any question regarding our privacy policy, please do contact us.

26. Further information on General Data Protection Regulation

For up to date information on your rights under the General Data Protection Regulations, please check the website of the Information Commissioner HERE.